FAQ's
Frequently Asked Questions (FAQ)
Shipping Information
How long will it take for my order to ship?
Orders are processed within 1-5 business days. To ensure the best delivery experience, we only ship out orders on Mondays and Tuesdays. This schedule helps prevent candles from sitting in transit over weekends, ensuring your products arrive fresh and intact. You’ll receive a confirmation email with tracking details as soon as your order is on its way.
What shipping carriers do you use?
We partner with trusted carriers such as USPS and UPS to ensure your candles arrive safely and on time.
Do you ship internationally?
Currently, we only ship within the United States. We hope to expand our reach soon—stay tuned!
Can I change my shipping address after placing an order?
Please double-check your shipping address before completing your purchase. If you need to update your address, contact us at sitherapeutic@gmail.com within 24 hours of placing your order. We will do our best to assist, but if the order has already been processed or shipped, we cannot be held responsible for incorrect or undeliverable addresses.
How do pre-orders work?
For pre-orders, please refer to the product description section for estimated shipping dates. By placing a pre-order, you acknowledge that the listed dates are estimates and are subject to change. We will keep you informed of any changes or delays via email. If you have any questions regarding your pre-order, feel free to reach out to us.
Returns & Exchanges
What is your return policy?
Due to the handcrafted nature of our products, all sales are final. If your candle arrives damaged or defective, please contact us within 7 days of receiving your order, and we will be happy to assist with a replacement.
Can I return or exchange my candle after purchase?
We do not accept returns or exchanges unless the product is damaged or defective upon arrival. If there’s an issue with your order, please reach out to us immediately with a photo of the problem, and we’ll work with you to find a solution.
What if my order arrives damaged?
We take great care in packaging our candles, but accidents happen. If your order arrives damaged, please send us an email with your order number and a photo of the damaged item(s), and we’ll send a replacement or issue a refund.
Important Note
Please double-check your shipping address before completing your order. We want your candles to arrive safely and on time, but incorrect addresses can lead to delays or lost packages. S.I.T. is not responsible for orders shipped to the wrong address provided by the customer. If you reach out to us within 24 hours of placing your order, we will do our best to help; however, once the product has been processed or shipped, we cannot make changes or offer refunds for incorrect addresses.